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How We Handle Your Privacy at fajartoto

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, we collect information to verify your identity, process withdrawals, and keep your lobby…

Account verification dataPayment and withdrawal recordsDevice and login information
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fajartoto How We Handle Your Privacy at fajartoto
REACH OUR TEAM

Privacy Questions and Data Requests

Team online

Live Chat

Contact our support team via live chat in the bottom-right corner of your lobby. Available daily from 09:00 to 23:00 Jakarta time. Ask about your data, request account information, or report privacy concerns.

Email Support

Send privacy inquiries to our support email. Include your account username and a clear description of what you want to know or change. We respond within 48 hours.

Account Settings

Log in to your account, go to Settings > Privacy, and review what we hold. You can request corrections or updates to your profile information directly from this page.

DATA SECURITY

How We Protect Your Information

Encrypted Storage

All account data, including your payment history and personal details, is encrypted using industry-standard protocols. Your login credentials are never stored in plain text.

Cookie and Tracking Use

We use cookies to remember your login, track your session, and show you personalised game suggestions. You can manage cookie settings in your browser. Some cookies are necessary for the lobby to work.

Withdrawal Verification

Before we release funds to your DANA, OVO, GoPay or QRIS account, we verify your identity and check for unusual activity. This protects both your account and your money.

Device Recognition

We track which devices access your account. If we see a login from an unfamiliar device or location, we may ask for additional verification before allowing full access.

Data Retention

Your account data stays with us as long as your account is open. After closure, we retain records for a limited period where local law requires it, then delete them securely.

Privacy Change Requests

To update your privacy preferences, correct personal information, or request a copy of your data, contact our support team. We process requests within 7 business days.

Privacy Policy Frequently Asked

We collect your name, email, phone number, date of birth, and residential address for account verification. We also gather your IP address, browser type and device details for security monitoring. Payment information like your DANA, OVO, GoPay or QRIS account is processed by our payment partner, not stored by us directly.

After account closure, we retain your personal data for a limited retention period where local law permits, typically 3–7 years for regulatory compliance. After that period, we securely delete your information. Transaction records may be kept longer if required by local financial regulations.

Yes. Log in to your account and go to Settings > Privacy > Download My Data, or contact our support team via live chat or email. We'll compile your account information, deposit history, login records and device data into a file and send it to you within 7 business days.

Only our internal support and security teams can access your data, and only when necessary for account verification, fraud prevention or dispute resolution. Your payment processor for DANA, OVO, GoPay or QRIS sees only the transaction details needed to complete your deposit or withdrawal. We never share your information with third-party marketers or advertisers.

Yes, we use cookies to keep you logged in, personalise your lobby view and remember your preferences. Some cookies are essential for the site to function; others help us improve your experience. You can disable non-essential cookies in your browser settings, though this may limit some features.

Contact our support team immediately via live chat or email. We investigate unauthorised logins and withdraw attempts right away. If we confirm fraud, we'll reverse any unauthorised transactions and help you secure your account. Change your password and enable two-factor authentication if available.

We verify your identity, check your account balance and transaction history, and flag any unusual withdrawal patterns before processing. Our fraud team reviews high-value or rapid withdrawals. Once approved, your funds move through our secure payment gateway to your chosen method, usually arriving within one minute.

Related Pages

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